You can call me at the kennel at 403-749-3701 I may not have time to chat for long times while at work as it is a very busy place and I will want to talk to you regarding your dog. I would advise you to send me an e-mail with your phone # and the troubles you are having, explaining your situation, instead of calling so I can call you when I have time to talk. I will get back to you as soon as I get a minute , if it is an emergency situation don't hesitate to call.